The Impact of Conflict Management on Organizational Performance in Somalia

  • Abdirahman Ali Mohamed
  • Ismail Nor Sheikh Mahamud
  • Aina-Obe Shamsuddin Bolatito
Keywords: Somalia, conflict management, organizational performance, conflict resolution strategies, employee relations in Somalia


This study investigates the influence of conflict management on organizational performance in Somalia, a country plagued by long-standing sociopolitical instability and recurring wars. Conflict inside firms may stymie production, cooperation, and employee morale, reducing overall organizational performance. However, effective conflict resolution tactics can reduce these negative consequences and establish a work atmosphere favourable to higher performance.

Understanding the relationship between conflict resolution tactics and organizational outcomes is critical in Somalia, a country plagued by long-term violence and instability. Every business in society strives to create an extremely conducive environment where employees may operate effectively and without any outside influences that could obstruct the achievement of individual and organizational goals. Thus, organizational effectiveness—including work-life balance and client and customer satisfaction—is essential for any institution.

This study adopted an exploratory method to investigate and provide useful insights into the link between conflict resolution methods and organizational performance in an unstable setting. The study has significance for organizational leaders, politicians, and practitioners who want to alter workplace dynamics and promote organizational performance.

The paper intends to shed light on the dynamics of conflict management inside Somali companies, providing useful insights into the link between conflict resolution methods and organizational performance in an unstable setting. The findings have significance for organizational leaders, policymakers, and practitioners who want to improve workplace dynamics and increase organizational performance in conflict-affected settings. Finally, recognizing and addressing the influence of conflict management on organizational performance might help Somalia achieve long-term peacekeeping and socioeconomic development goals.


Adamu, A. A., Raza, S. H., & Mohamad, B. (2023, November 13). Organizational resilience: unveiling the role of strategic internal crisis management on employee sensemaking and sense giving. International Journal of Productivity and Performance Management.
Andrade, L., Santos, C., & Faria, L. (2024, February 26). The mediating effect of job satisfaction on the relationship between perceived overqualification, turnover intention and job performance among call center employees. Polish Psychological Bulletin, 54(4), 262–271.
Arı, B. (2022, July 4). Peace Negotiations in Civil Conflicts: A New Dataset. Journal of Conflict Resolution, 67(1), 150–177.
Bolatito, A.-O. S., & Mohamoud, Y. A. (2024). Reward Management and Employee Performance: A Review of Job Satisfaction in Somalia. TWIST, 19(1), 128-137.
Dolor, A. B., & L. Aranguren, D. (2022, July 16). Management Capabilities and Organizational Conflict Strategies in Improving the Performance of Public Elementary Schools. International Journal of Research Publications, 106(1).
Dahir, A., & Sheikh Ali, A. Y. (2024). Federalism in post-conflict Somalia: A critical review of its reception and governance challenges. Regional & Federal Studies, 34(1), 87-106.
Gogoi, K. & Sayanika, B. (2023). Conflict Management: Key to a Successful Organization. The Pharma Innovation Journal, SP-12(12), 1296-1301.
Hasim, D., Dahlan, D., & Iriawan, H. (2021, March 31). Conflict Management on Employee Performance in Public Organizations. PINISI Discretion Review, 4(2), 299.
Kilag, O. K., Largo, J., Rabillas, A., Kilag, F., Angtud, M. K., Book, J. F., & Sasan, J. M. (2024). Administrators’ Conflict Management and Strategies. International Multidisciplinary Journal of Research for Innovation, Sustainability, and Excellence (IMJRISE), 1(1), 60-67.
Koebele, E. A. & Crow, D. A. (2023). Mitigating Conflict with Collaboration: Reaching Negotiated Agreement amidst Belief Divergence in Environmental Governance. Policy Studies Journal, 51(2), 439–58.
Lumumba, A. (2024). Role of Multilateral Institutions in Managing Regional Conflicts and Crises in Democratic Republic of Congo. Journal of International Relations, 4(1), 22-32.
Lundula, N. (2024). Influence of Leaders’ Conflict Management Skills on Multicultural Team Management (Doctoral dissertation, Walden University).
Mohamed, D. S. (2017, September 15). Role of conflict management practices in conflict resolution in Mogadishu, Somalia. Strategic Journal of Business & Change Management, 4(3).
Nurhalim, A. D., Tinggi, S., & Wiyatamandala, I. E. (2022). Conflict Management and How to Manage Conflict in Organizations. Jurnal Ekonomi & Bisnis, 20.
Nwafor, S. (2023). Effective Conflict Management: Panacea to Organisational Harmony, HR Togetherness, Teamwork and Increase Productivity. African Journal of Management and Business Research, 10(1).
Pembi, S., Ikemefuna, M., Kibikiwa, G. M., & Zoakah, J. D. (2023). Conflict in Organisations: An Examination of Its Types, Sources, Effects and Management Strategies. Organization and Human Capital Development, 2(1), 53–65.
Rispens, S., Jehn, K. A. & Steinel, W. (2021). Conflict Management Style Asymmetry in Short-Term Project Groups. Small Group Research, 52(2), 220–42.
Safitri, R., & Saputra, E. (2023, November 23). The impact of work family conflict and burnout on employee performance: mediation of organizational commitment. Jurnal Dimensi, 12(3), 786–794.
Seyoum, B. (2024). State Fragility and Human Development. In State Fragility, Business, and Economic Performance: An Ethiopian Perspective (pp. 3-68). Cham: Springer International Publishing.
Sharma, P., Dhanta, R., & Sharma, A. (2024). Emotional Intelligence and Conflict Resolution in the Workplace. In Leveraging AI and Emotional Intelligence in Contemporary Business Organizations (pp. 102-121). IGI Global.
Yeboah, P. A., & Okoro, J. P. (2024). From the Sustainable Development Goal 16 to the African Union Silencing the Guns Agenda: Why It Is So Difficult to Achieve Sustainable Peace and Stability in Africa?. In Africa's Engagement with the Responsibility to Protect in the 21st Century (pp. 339-356). Singapore: Springer Nature Singapore.
How to Cite
Mohamed, A. A., Mahamud, I. N. S., & Bolatito, A.-O. S. (2024). The Impact of Conflict Management on Organizational Performance in Somalia. European Journal of Science, Innovation and Technology, 4(2), 222-232. Retrieved from