Effect of Conflict Management on Organizational Productivity: A Study of Deposit Money Banks in Ekiti State

Abstract

The study examined conflict management and organizational productivity in deposit money banks in Ekiti State. This study adopted a descriptive survey research design. The population size for this study consists of 773 members of staff in all deposit money banks in Ekiti State. The sample size for the study consists of 773 total populations since it was not cumbersome to cover. A well-structured questionnaire was used to collect data for the study. The face and content validity of the instrument was ensured by experts. The data collected from the pilot study was calculated using Cronbach’s Alpha techniques, and reliability co-efficient 0.80 was obtained. The co-efficient was considered high enough for reliability. The research question was analyzed with descriptive statistics such as frequency count, mean and standard deviation. Analysis of covariance (ANCOVA) was used to test the hypothesis formulated at 0.05 level of significance. The study found that conflict management has effects on organization productivity in deposit money banks in Ekiti State. The study also revealed that there was a significant effect of conflict management on the level of productivity in an organization. The study concluded that organizations should develop diverse but appropriate strategies to resolve and manage conflicts as they arise before escalating to unmanageable level. The study, therefore, recommended that for rule of efficiency and optimum productivity to prevail, staff welfare should be given high and motivation driven consideration.