How Cloud Service Reliability is Improved after Shifting from Reactive to Proactive Incident Management

Saravanakumar Baskaran

Saravanakumar Baskaran Independent Researcher, USA

Keywords: Automated Incident Management, Cloud Reliability, Proactive System Monitoring, Reduced Downtime, Artificial Intelligence in Incident Management

Abstract

Since organizations rely on the cloud more for important activities, keeping services running smoothly is now very important. Most legacy models are designed so teams address problems only when they happen. Often, this way of handling incidents causes businesses to lose their customers’ trust and pays higher costs for repair. Yet, improving how incidents are handled has changed the reaction of cloud services to problems. Such systems prevent small issues from developing into big challenges by using monitoring, noticing changes, and fixing them automatically. Using machine learning, designing events-driven architectures, and predictive analytics, organizations can intelligently decide, reduce human involvement, and handle situations more accurately and fast. The change from manual measures to automation greatly lowers the times needed to identify and solve issues, creating stronger cloud services.

Automated incident management systems are examined in this paper to see how they contribute to cloud service reliability by preparing for possible incidents in advance. It points out the challenges of manual incident management and shows that automation allows for continuous checking of the service, flexible resizing of resources, automatic problem-solving, and properly targeted alerts. It mainly uses success stories from AWS, Microsoft Azure, and Google Cloud Platform to show an increase in reliable system performance. Besides this, it also addresses issues such as incidents of false positives, challenges in working with mixed systems, and having ethics watch over AI-powered businesses. If organizations use proactive incident management, they can handle incidents before they happen, making the cloud environment stronger and more adaptable. The paper indicates that using automation is essential for ensuring cloud infrastructure can keep up with the digital world.

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