Contribution of Information Technology Capabilities in improving the Employees Performance of MICE Events, Jakarta, Indonesia
Keywords:
self-efficacy, job satisfaction, information technology capability, employee performance
Abstract
The purpose of this study is to explain the effect of self-efficacy on employee performance of MICE events (Meetings, Incentives, Conventions and Exhibitions) and also explain the mediating effect of job satisfaction from the effect of self-efficacy on employee performance. In addition, it examines the moderating effect of information technology capabilities from the influence of self-efficacy on employee performance. This research uses a quantitative approach, where the two companies Royalindo and Pacto have a total of 98 employees. Given that the population is below 100, the population is sampled. So, the sample size was 98 people. Furthermore, the data obtained were obtained from a total of 98 samples distributed at Royalindo Company and Pacto Company in Jakarta. The results showed that self-efficacy can improve employee performance directly and is also able to increase job satisfaction which in turn can improve employee performance. However, information technology capability has not strengthened the relationship of self-efficacy with employee performance. The finding of this study is that although self-efficacy is able to improve performance, job satisfaction is important in bridging the relationship between self-efficacy and employee performance.
References
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Engku Kamarudin, E. M., Wan Sulaiman, W. S., Sarnon, N. H., & Amin, A. S. (2020). Data on self-awareness, self-determination, and self-efficacy of opioid-dependent patients receiving methadone treatment before and after getting individual psycho-educational (i-SEAZ) intervention. Data in Brief, 30. https://doi.org/10.1016/j.dib.2020.105586
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Harju, L. K., Hakanen, J. J., & Schaufeli, W. B. (2016). Can job crafting reduce job boredom and increase work engagement ? A three-year cross-lagged panel study. Journal of Vocational Behavior, 95–96, 11–20. https://doi.org/10.1016/j.jvb.2016.07.001
Hassan, M., Azmat, U., Sarwar, S., Adil, I. H., & Gillani, S. H. M. (2020). Impact of job satisfaction, job stress and motivation on job performance: a case from private universities of karachi. Arabian Journal of Business and Management Review (Kuwait Chapter), 9(2), 31–42.
Helmi, T., & Abunar, M. (2021). The Impact Of Job Satisfaction On Employee Job Performance-Palarch’s. Journal of Archaeology of Egypt/Egyptology, 17(4), 510–520.
Heyder, A., Weidinger, A. F., Cimpian, A., & Steinmayr, R. (2020). Teachers’ belief that math requires innate ability predicts lower intrinsic motivation among low-achieving students. Learning and Instruction, 65(October 2018), 101220. https://doi.org/10.1016/j.learninstruc.2019.101220
Hobfoll, S., Freedy, J., Lane, C., & Geller, P. (1990). Conservation of social Resources: Social support resources theory. Journal of Social and Personal Relationship (Sage, London, Newbury Park and New Delhi, 7(4), 465–478. https://doi.org/doi:10.1177/0265407590074004
Hur, W. M., Moon, T. W., & Lee, J. H. (2021). The effect of self-efficacy on job performance through creativity: the moderating roles of customer incivility and service scripts. Asia Pacific Journal of Marketing and Logistics, 33(3), 888–905. https://doi.org/10.1108/APJML-03-2019-0138
Ida Bagus Indra Narotama ; Desak Ketut Sintaasih. (2022). Role of Job Satisfaction in Mediation the Effect of Self-Efficacy and Job Insecurity on Turnover Intention. International Research Journal of Management, IT and Social Sciences, 9(4), 494–513. https://doi.org/10.21744/irjmis.v9n4.2108
Jiang, B., Wang, H., Larsen, L., Bao, F., Li, Z., & Pryor, M. (2019). Quality of sweatshop factory outdoor environments matters for workers’ stress and anxiety: A participatory smartphone-photography survey. Journal of Environmental Psychology, 65(August), 101336. https://doi.org/10.1016/j.jenvp.2019.101336
Kaakeh, A. K., Hassan, M. K., Van-Hemmen, S., & Hossain, I. (2020). Understanding self-efficacy and performance of salespersons in Islamic banking. Journal of Islamic Accounting and Business Research, 11(5), 973–988. https://doi.org/10.1108/JIABR-10-2018-0160
Khedhaouria, A., Gurău, C., & Torrès, O. (2015). Creativity, self-efficacy, and small-firm performance: the mediating role of entrepreneurial orientation. Small Business Economics, 44(3), 485–504. https://doi.org/10.1007/s11187-014-9608-y
Kimura, T., Bande, B., & Fernández-Ferrín, P. (2019). The roles of political skill and intrinsic motivation in performance prediction of adaptive selling. Industrial Marketing Management, 77(July), 198–208. https://doi.org/10.1016/j.indmarman.2018.09.005
Li, C. R., Yang, Y., Lin, C. J., & Xu, Y. (2021). Within-person Relationship between Creative Self-efficacy and Individual Creativity: The Mediator of Creative Process Engagement and the Moderator of Regulatory Focus. Journal of Creative Behavior, 55(1), 63–78. https://doi.org/10.1002/jocb.435
Loan, L. T. M. (2020). The influence of organizational commitment on employees’ job performance: The mediating role of job satisfaction. Management Science Letters, 10(14), 3307–3312. https://doi.org/10.5267/j.msl.2020.6.007
Mokhtar, A., Maouloud, V. M., Omowunmi, A. K., & Nordin, M. S. bin. (2021). Teachers’ commitment, self-efficacy and job satisfaction as communicated by trained teachers. Management in Education, xx(x), 1–13. https://doi.org/10.1177/08920206211019400
Na-Nan, K., & Sanamthong, E. (2020). Self-efficacy and employee job performance: Mediating effects of perceived workplace support, motivation to transfer and transfer of training. International Journal of Quality and Reliability Management, 37(1), 1–17. https://doi.org/10.1108/IJQRM-01-2019-0013
Phuong, T. T. K., & Vinh, T. T. (2020). Job satisfaction, employee loyalty and job performance in the hospitality industry: A moderated model. Asian Economic and Financial Review, 10(6), 698–713. https://doi.org/10.18488/journal.aefr.2020.106.698.713
Razak, N. (2021). How Self-Efficacy Drives Job Performance: The Role of Job Anxiety and Intrinsic Motivation. Jurnal Manajemen, 25(2), 190 205. https://doi.org/10.24912/jm.v25i2.735
Sekaran (2016) Research Methods For Business : Metodologi Penelitian Untuk Bisnis. Salemba Empat.
Stouten, J., Rousseau, D. M., & De Cremer, D. (2018). Successful organizational change: Integrating the management practice and scholarly literatures. Academy of Management Annals, 12(2), 752–788. https://doi.org/10.5465/annals.2016.0095
Solimun. (2011). Metode Penelitian Kuantitatif. Universitas Brawijaya Malang Press.
Turulja, L., & Bajgorić, N. (2016). Human Resources or Information Technology: What is More Important for Companies in the Digital Era? Business Systems Research Journal, 7(1), 35–45. https://doi.org/10.1515/bsrj-2016-0003
Weiss, H. M., & Cropanzano, R. (1996). Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior: An annual series of analytical essays and critical reviews, Vol. 18, pp. 1–74). Elsevier Science/JAI Press.
Yu, J., Ariza-Montes, A., Giorgi, G., Lee, A., & Han, H. (2020). Sustainable relationship development between hotel company and its employees: Linking job embeddedness, job satisfaction, self-efficacy, job performance, work engagement, and turnover. Sustainability (Switzerland), 12(17). https://doi.org/10.3390/su12177168
Abun, D., Nicolas, M. T., Apollo, E. P., Magallanes, T., & Encarnacion, M. J. (2021). Employees’ self-efficacy and work performance of employees as mediated by work environment. International Journal of Research in Business and Social Science, 10(7), 1–15.
Alnoor, A. M. R., Al-Abrrow, H., Abdullah, H., & Abbas, S. (2020). The impact of self-efficacy on employees’ ability to accept new technology in an Iraqi university. Global Business and Organizational Excellence, 39(2), 41 50. https://doi.org/10.1002/joe.21984
Amelia, Setiawan, M., Ainurofik, & Wahdiatmoko. (2019). Strategic Leadership and Strategic Policy the Influence on Strategic Plan and Employee Performance in the Company Mice Business Dki Jakarta. International Journal of Management, 10(5), 221–236.
Aripin, A. (2013). Implications of Organizational Culture and Leadership Styles The Effects on Job Satisfaction and Organizational Performance of Police Sector in Bandung, Cimahi, Garut- West Java. IOSR Journal of Business and Management, 7(5), 44–49. https://doi.org/10.9790/487x-0754449
Arikunto. (2010). Metode Penelitian Kuantitatif. Undip Press.
Bandura, A. (2019). Applying Theory for Human Betterment. Perspectives on Psychological Science, 14(1), 12–15. https://doi.org/10.1177/1745691618815165
Barney, J., Wright, M., & Ketchen, D. J. (2001). The resource-based view of the firm: Ten years after 1991. Journal of Management, 27(6), 625 641. https://doi.org/10.1016/S0149-2063(01)00114-3
Bharadwaj, A. S., & Grover, V. (2016). A resource-based perspective on information technology capability and firm performance: an empirical investigation. MIS Quarterly, 24(1), 169–196.
Burić, I., & Moè, A. (2020). What makes teachers enthusiastic: The interplay of positive affect, self-efficacy and job satisfaction. Teaching and Teacher Education, 89. https://doi.org/10.1016/j.tate.2019.103008
Carson, J., Luyombya, G., Wilder, J., Burrow, S., & Boyle, M. (1991). Job satisfaction? The Health Service Journal, 101(5263), 21. https://doi.org/10.47760/ijcsmc.2020.v09i09.003
De Clercq, D., Haq, I. U., & Azeem, M. U. (2018). Self-efficacy to spur job performance: Roles of job-related anxiety and perceived workplace incivility. Management Decision, 56(4), 891–907. https://doi.org/10.1108/MD-03-2017-0187
Demir, S. (2020). The role of self-efficacy in job satisfaction, organizational commitment, motivation and job involvement*. Eurasian Journal of Educational Research, 2020(85), 205–224. https://doi.org/10.14689/ejer.2020.85.10
Downes, P. E., Crawford, E. R., Seibert, S. E., Stoverink, A. C., & Campbell, E. M. (2021). Referents or Role Models? The Self-Efficacy and Job Performance Effects of Perceiving Higher Performing Peers. Journal of Applied Psychology, 106(3), 422–438. https://doi.org/10.1037/apl0000519.supp
Du, D., Wu, Z., & Lu, C. qin. (2022). In What Stressful Context Does Self-Efficacy Promote Job Performance? The Roles of Challenge–Hindrance Stressors. International Journal of Stress Management, 30(1), 27–37. https://doi.org/10.1037/str0000282
Engku Kamarudin, E. M., Wan Sulaiman, W. S., Sarnon, N. H., & Amin, A. S. (2020). Data on self-awareness, self-determination, and self-efficacy of opioid-dependent patients receiving methadone treatment before and after getting individual psycho-educational (i-SEAZ) intervention. Data in Brief, 30. https://doi.org/10.1016/j.dib.2020.105586
Feng, Y., Jonathan Ye, H., Yu, Y., Yang, C., & Cui, T. (2018). Gamification artifacts and crowdsourcing participation: Examining the mediating role of intrinsic motivations. Computers in Human Behavior, 81, 124–136. https://doi.org/10.1016/j.chb.2017.12.018
Golsanamlou, M., Hamidi, M., Rajabi Noush Abadi, H., & Sajjadi, S. N. (2022). The Effect of Empowerment on Physical Education Teachers’ Self-efficacy and Job Performance. Research on Educational Sport, 10(26), 197–220.
Hair, Joseph & Hult, G. Tomas M. & Ringle, Christian & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). In Publications, Sage (Issue April 2015).
Hajiali, I., Fara Kessi, A. M., Budiandriani, B., Prihatin, E., Sufri, M. M., & Sudirman, A. (2022). Determination of Work Motivation, Leadership Style, Employee Competence on Job Satisfaction and Employee Performance. Golden Ratio of Human Resource Management, 2(1), 57–69. https://doi.org/10.52970/grhrm.v2i1.160
Harju, L. K., Hakanen, J. J., & Schaufeli, W. B. (2016). Can job crafting reduce job boredom and increase work engagement ? A three-year cross-lagged panel study. Journal of Vocational Behavior, 95–96, 11–20. https://doi.org/10.1016/j.jvb.2016.07.001
Hassan, M., Azmat, U., Sarwar, S., Adil, I. H., & Gillani, S. H. M. (2020). Impact of job satisfaction, job stress and motivation on job performance: a case from private universities of karachi. Arabian Journal of Business and Management Review (Kuwait Chapter), 9(2), 31–42.
Helmi, T., & Abunar, M. (2021). The Impact Of Job Satisfaction On Employee Job Performance-Palarch’s. Journal of Archaeology of Egypt/Egyptology, 17(4), 510–520.
Heyder, A., Weidinger, A. F., Cimpian, A., & Steinmayr, R. (2020). Teachers’ belief that math requires innate ability predicts lower intrinsic motivation among low-achieving students. Learning and Instruction, 65(October 2018), 101220. https://doi.org/10.1016/j.learninstruc.2019.101220
Hobfoll, S., Freedy, J., Lane, C., & Geller, P. (1990). Conservation of social Resources: Social support resources theory. Journal of Social and Personal Relationship (Sage, London, Newbury Park and New Delhi, 7(4), 465–478. https://doi.org/doi:10.1177/0265407590074004
Hur, W. M., Moon, T. W., & Lee, J. H. (2021). The effect of self-efficacy on job performance through creativity: the moderating roles of customer incivility and service scripts. Asia Pacific Journal of Marketing and Logistics, 33(3), 888–905. https://doi.org/10.1108/APJML-03-2019-0138
Ida Bagus Indra Narotama ; Desak Ketut Sintaasih. (2022). Role of Job Satisfaction in Mediation the Effect of Self-Efficacy and Job Insecurity on Turnover Intention. International Research Journal of Management, IT and Social Sciences, 9(4), 494–513. https://doi.org/10.21744/irjmis.v9n4.2108
Jiang, B., Wang, H., Larsen, L., Bao, F., Li, Z., & Pryor, M. (2019). Quality of sweatshop factory outdoor environments matters for workers’ stress and anxiety: A participatory smartphone-photography survey. Journal of Environmental Psychology, 65(August), 101336. https://doi.org/10.1016/j.jenvp.2019.101336
Kaakeh, A. K., Hassan, M. K., Van-Hemmen, S., & Hossain, I. (2020). Understanding self-efficacy and performance of salespersons in Islamic banking. Journal of Islamic Accounting and Business Research, 11(5), 973–988. https://doi.org/10.1108/JIABR-10-2018-0160
Khedhaouria, A., Gurău, C., & Torrès, O. (2015). Creativity, self-efficacy, and small-firm performance: the mediating role of entrepreneurial orientation. Small Business Economics, 44(3), 485–504. https://doi.org/10.1007/s11187-014-9608-y
Kimura, T., Bande, B., & Fernández-Ferrín, P. (2019). The roles of political skill and intrinsic motivation in performance prediction of adaptive selling. Industrial Marketing Management, 77(July), 198–208. https://doi.org/10.1016/j.indmarman.2018.09.005
Li, C. R., Yang, Y., Lin, C. J., & Xu, Y. (2021). Within-person Relationship between Creative Self-efficacy and Individual Creativity: The Mediator of Creative Process Engagement and the Moderator of Regulatory Focus. Journal of Creative Behavior, 55(1), 63–78. https://doi.org/10.1002/jocb.435
Loan, L. T. M. (2020). The influence of organizational commitment on employees’ job performance: The mediating role of job satisfaction. Management Science Letters, 10(14), 3307–3312. https://doi.org/10.5267/j.msl.2020.6.007
Mokhtar, A., Maouloud, V. M., Omowunmi, A. K., & Nordin, M. S. bin. (2021). Teachers’ commitment, self-efficacy and job satisfaction as communicated by trained teachers. Management in Education, xx(x), 1–13. https://doi.org/10.1177/08920206211019400
Na-Nan, K., & Sanamthong, E. (2020). Self-efficacy and employee job performance: Mediating effects of perceived workplace support, motivation to transfer and transfer of training. International Journal of Quality and Reliability Management, 37(1), 1–17. https://doi.org/10.1108/IJQRM-01-2019-0013
Phuong, T. T. K., & Vinh, T. T. (2020). Job satisfaction, employee loyalty and job performance in the hospitality industry: A moderated model. Asian Economic and Financial Review, 10(6), 698–713. https://doi.org/10.18488/journal.aefr.2020.106.698.713
Razak, N. (2021). How Self-Efficacy Drives Job Performance: The Role of Job Anxiety and Intrinsic Motivation. Jurnal Manajemen, 25(2), 190 205. https://doi.org/10.24912/jm.v25i2.735
Sekaran (2016) Research Methods For Business : Metodologi Penelitian Untuk Bisnis. Salemba Empat.
Stouten, J., Rousseau, D. M., & De Cremer, D. (2018). Successful organizational change: Integrating the management practice and scholarly literatures. Academy of Management Annals, 12(2), 752–788. https://doi.org/10.5465/annals.2016.0095
Solimun. (2011). Metode Penelitian Kuantitatif. Universitas Brawijaya Malang Press.
Turulja, L., & Bajgorić, N. (2016). Human Resources or Information Technology: What is More Important for Companies in the Digital Era? Business Systems Research Journal, 7(1), 35–45. https://doi.org/10.1515/bsrj-2016-0003
Weiss, H. M., & Cropanzano, R. (1996). Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior: An annual series of analytical essays and critical reviews, Vol. 18, pp. 1–74). Elsevier Science/JAI Press.
Yu, J., Ariza-Montes, A., Giorgi, G., Lee, A., & Han, H. (2020). Sustainable relationship development between hotel company and its employees: Linking job embeddedness, job satisfaction, self-efficacy, job performance, work engagement, and turnover. Sustainability (Switzerland), 12(17). https://doi.org/10.3390/su12177168
Published
2024-04-15
How to Cite
Alaydrus, A., Aripin, Sudarmadji, & Yani, A. (2024). Contribution of Information Technology Capabilities in improving the Employees Performance of MICE Events, Jakarta, Indonesia. European Journal of Science, Innovation and Technology, 4(2), 275-287. Retrieved from https://ejsit-journal.com/index.php/ejsit/article/view/413
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Copyright (c) 2024 Ahmad Alaydrus, Aripin, Sudarmadji, Ahmad Yani
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