From Connectivity to Digital: Improving Employee Readiness toward Organizational Change in Digital Transformation

Abstract

The rapid advancement of digital technologies continues significantly to develop and boosts strategic competitiveness in the business world. To survive, the company must be fully aware and try to adapt to the condition. PT. Telkom Indonesia is the largest telecommunication provider that has supported the Indonesian digital industry to be more sustainable by digital telecommunication companies’ transformation as part of the corporate change implementation. However, the lack of human resources skills to adapt and change is also adjusted continuously by the decision-makers appropriate strategies amidst the global pandemic. Therefore investigation of readiness is still needed as it is still at the change process beginning. This study contributes to elaborate five readiness factors contribution to measuring readiness toward the change in digital transformation. The form of a semi-structured interview certainly was utilized by adopting qualitative research at one of the company units. The findings provide similarities and differences about how participants perceive the dynamic change including participants’ insight toward also the importance of planning before the changing and executing to fit in all conditions during the COVID-19 pandemic. This study highlights that valence has expanded to include the perception of individuals on customers and self-efficacy should be improved sustainably following several scenarios to become a digital company. It also should be adapted to such comfortable working conditions while maintaining the other factors workable to generate the readiness of skillful competencies of employees.