Exploring the Dynamics of Digital Transformation Capabilities and Adaptive Performance of Administrative Staff in Public Tertiary Institutions, South-West Nigeria
Keywords:
Administrative staff, Adaptive performance, Digital transformation capabilities
Abstract
The dynamic nature of modern organisations as a result of evolving technologies, changes in structures, systems and human components of workplace, among others, emphasizes the importance of digital technology and work environment. This study examined the influence of digital transformation capabilities on adaptive performance of administrative staff of public tertiary institutions in South-west, Nigeria. Descriptive survey design involving quantitative data collection was employed and the population comprised the administrative staff of 14 federal tertiary institutions, out of which 373 were selected through systematic multi-stage sampling technique. Data collected through a 4-point likert questionnaire were analysed with frequency count, percentage and mean while the hypothesis formulated was tested with multiple linear regression at 0.05 level of significance. It was found that transformational capabilities and digital capabilities have significant relative and combined influence on adaptive performance of administrative staff of federal tertiary institutions in South-west, Nigeria. The study concluded that digital transformation capabilities are critical factors that underlying the adaptive performance of administrative staff of federal tertiary institutions in South-west, Nigeria and other public tertiary institutions. It was recommended, among others, that management of public tertiary institutions in Nigeria should intensify their digital transformation efforts while the administrative staff should make conscious efforts for self-development in the skillful use of digital resources to enable them fit and function effectively in a technology-driven environment of tertiary institutions.
References
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Campbell, J. P. & Wiernik, B. M. (2015). The modeling and assessment of work performance. The Annual Review of Organizational Psychology and Organizational Behaviour, 2, 47-74.
Carvalho, A. M., Sampaio, P., Rebentisch, E., Carvalho, J. Á., & Saraiva, P. (2019). Operational excellence, organisational culture and agility: The missing link?. Total Quality Management & Business Excellence, 30(13-14), 1495-1514. https://doi.org/10.1080/14783363.2017.1374833
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Ghayth, A. J. & A. S. Mundher, A. S. (2020). Assessment of digital competence of employees and teaching staff at the Technical College of Management, Kufa. International Journal of Innovation, Creativity and Change, 12(12).
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Ilomäki, L., Paavola, S., Lakkala, M. & Kantosalo, A. (2016). Digital competence: An emergent boundary concept for policy and educational research. Education and Information Technologies, 21(3), 655–679. https://doi.org/10.1007/s10639-014-9346-4.
Johnson, K. (2021). What is Digital Technology? 25 Best Examples. https://honestproscons.com/what-is-digital-technology-25-best-examples
Jundt, D. K., Shoss, M. K., & Huang, J. L. (2015). Individual adaptive performance in organizations: A review. Journal of Organisation Behaviour, 36, 53–71.
Khin, S. & Ho, T. (2018). Digital technology, digital capability and organizational performance: A mediating role of digital innovation. International Journal of Innovation Science. https://doi.org/10.1108/IJIS-08-2018-0083
Koopmans, L., Bernaards, C. M. & Hildebrandt, V. H. Vet, H. C. W., Beek, A. J. (2013). Measuring Individual Work Performance - Identifying and Selecting Indicators. Journal of Prevention, Assessment & Rehabilitation, 45(3). https://doi.org/10.3233/WOR-131659
Kutnjak, A., Pihiri, I. & Furjan, M. T. (2019). Digital transformation case studies across industries: Literature review. Electronics and Microelectronics, 1293-1298.
Kyoung-Ah N. & Sunyoung, P. (2019). Factors influencing job performance: organizational learning culture, cultural intelligence, and transformational leadership. Performance Improvement Quarterly. https://doi.org/10.1002/piq.21292
Leonard, K. (2019). Importance of employee performance in business organizations. https://smallbusiness.chron.com/importance-employee-performance-business-organizations-967.html
Li, F., Nucciarelli, A., Roden, S. & Graham, G. (2016). How smart cities transform operations models: A new research agenda for operations management in the digital economy. Production Planning & Control, 27(6), 514-528.
M. Rachinger, M., Rauter, R., Müller, C. Vorraber, W. & Schirgi, E. (2019). Digitalization and its influence on business model innovation. Journal of Manufacturing Technology Management, 30(8), 1143-1160. https://doi.org/10.1108/JMTM-01-2018-0020
Marlow, K. K., Calarco, H. N., Frame, M. C., & Hein, M. B. (2015). Building a better adaptive performance measure: Factor analysis and scale validation. 11th Annual River Cities Industrial/Organizational Psychology Conference, Chattanooga.
Marsh, E. (2018). Understanding the effect of digital literacy on employees’ digital workplace continuance intentions and individual performance. International Journal of Digital Literacy and Digital Competence, 9(2), 15-33.
Mazzone, D. M. (2014). Digital or death: Digital transformation - the only choice for business to survive smash and conquer. https://www.amazon.com/Digital-Death-Transformation-Business-Survive/dp/0993957307
Mergela, I., Edelmann, N. & Haug, N. (2020). Defining digital transformation: Results from expert interviews. Government Information Quarterly. https://doi.org/10.1016/j.giq.2019.06.002
Misauer, L. (2019). Digital transformation success depends on digital agility. https://www.striata.com/posts/digital-agility-in-digital-transformation
Morakanyane, R., O’Reilly, P. & McAvoy, J. (2020). Determining digital transformation success factors. 53rd Hawaii International Conference on System Sciences.
Mrugalska, B. & Ahmed, J. (2021). Organizational agility in industry 4.0: A systematic literature review. Sustainability, 13. https://doi.org/10.3390/su13158272
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Periyasamy, R. (2022). Five key metrics to measure your digital transformation progress. https://www.apty.io/blog/digital-transformation-progress
Polska, C. (2018). Digital excellence model. https://cdn2.hubspot.net/hubfs/4295993/PL_Digital%20Excellence/DEA/Digital%20Excellence%20MODEL_EN.pdf?t=1540597166140
Pradhan, R. K. & Jena L. K. (2016). Employee performance at workplace: Conceptual model and empirical validation. Business Perspectives and Research, 5(1), 1-17, https://doi.org/10.1177/2278533716671630
Rabab, M. M. & Gilbert, K. (2020). Digital innovation and connections. Research on Innovative Digital Practices. https://doi.org/10.4018/978-1-5225-9438-3.ch009
Rossmann, A. (2018). Digital maturity: conceptualization and measurement model, 39th International Conference on Information Systems: San Francisco, California, USA.
Rotundo, M. & Sackett, P. R. (2002). The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy capturing approach. Journal of Applied Psychology, 87(1), 66-80.
Schallmo, D. R. A. & Williams, C. A. (2018). Digital transformation now! Guiding the Successful digitalization of your business model. Springer. https://doi.org/10.1007/978-3-319-72844-5
Sheffield, L. (202). What is organizational agility and why is it necessary for success? https://www.guidespark.com/blog/organizational-agility-for-business-success
Sohee, P. & Sunyoung, P. (2019). Employee adaptive performance and its antecedents: Review and synthesis. Human Resource Development Review, 18(3), 294–324. https://doi.org/10.1177/1534484319836315
Sweet, K. M.; Witt, L. A. & Shoss, M. K. (2015). The interactive effect of leader-member exchange and perceived organizational support on employee adaptive performance. Journal of Organisational Psychology, 15, 49–62.
Tilson, D., Lyytinen, K. & Sørenson, C. (2010). Desperately seeking the infrastructure in IS research: Conceptualization of digital convergence. Organization Science 20(2), 441-460.
Tratkowska, K. (2019). Digital transformation: Theoretical backgrounds of digital change. Management Sciences, 24(4). https://doi.org/10.15611/ms.2019.4.05
Westerman, G., Calméjane, C., Bonnet, D. Ferraris, P. & McAfee, A. (2021). Digital transformation: A road-map for billion-dollar organizations. Capgemini Consulting & MIT Sloan Management.
Yoonhee, P., Doo, H. L., Woocheol, K. & Hana, K. (2020). Organizational support and adaptive performance: The revolving structural relationships between job crafting, work engagement, and adaptive performance. Sustainability, 12. https://doi.org/10.3390/su12124872
Aslanova, I. V. & Kulichkina, A. I. (2020). Digital maturity: Definition and model. Advances in Economics, Business and Management Research, 138, 443-449.
Baard, S. K., Rench, T. A., & Kozlowski, S. W. J. (2014). Performance adaptation: A theoretical integration and review. Journal of Management, 40, 48–99.
Benjamin, K. & Potts, H. W. (2020). Digital transformation in government: Lessons for digital health. Digital Health, 3, 1–5. https://doi.org/10.1177/2055207618759168
Berman, S. J. (2012). Digital transformation: Opportunities to create new business models. Strategy and Leadership, 40(2), 16–24. https://doi.org/10.1108/10878571211209314
Bourne, V. (2021). Digital transformation index. https://www.delltech nologies.com/asset/en-us/solutions/business solutions/briefs summaries/dt index 2020 full findings report.pdf
Brunetti, F., Matt, D., Pedrini, G., & Orzes, G. (2020). Digital transformation challenges: Strategies emerging from a multi-stakeholder approach, Total Quality Management Journal, 32(4), 697-724. https://doi.org/10.1108/TQM-12-2019-0309
Brynjolfsson, E. & Saunders, A. (2009). Wired for innovation: How information technology is reshaping the economy. MIT Press, Cambridge.
Calarco, H. N. (2016). Measuring the relationship between adaptive performance and job satisfaction. https://jewlscholar.mtsu.edu/server/api/core/bitstreams/bdf1e27a-c137-4b2b-809d-65a1a51d84e1/content.
Çallı, B. A., & Çallı, L. (2021). Relationships between digital maturity, organizational agility, and firm performance: an empirical investigation on SMEs. Business & Management Studies: An International Journal, 9(2), 486-502.
Campbell, J. P. & Wiernik, B. M. (2015). The modeling and assessment of work performance. The Annual Review of Organizational Psychology and Organizational Behaviour, 2, 47-74.
Carvalho, A. M., Sampaio, P., Rebentisch, E., Carvalho, J. Á., & Saraiva, P. (2019). Operational excellence, organisational culture and agility: The missing link?. Total Quality Management & Business Excellence, 30(13-14), 1495-1514. https://doi.org/10.1080/14783363.2017.1374833
Chan, D. (2000). Understanding adaptation to changes in the work environment: Integrating individual difference and learning perspectives. Research in Personnel and Human Resources Management, 18, 1–42.
Charbonnier-Voirin, A. & Roussel, P. (2012). Adaptive performance: A new scale to measure individual performance in organizations. Canadian Journal of Administrative Sciences, 29, 280–293.
Ciarli, T., Kenney, M., Massini, S. & Piscitello, L. (2021). Digital technologies, innovation, and skills: emerging trajectories and challenges. Research Policy, 50(7). https://doi.org/10.1016/j.respol.2021.104289.
Dahkoul, Z. M. (2018). The determinants of employee performance in Jordanian organizations, Journal of Economics, Finance and Accounting, 5(1), 11-17.
Dhammika, K. A. S. (2013). Measuring employees’ performance in the public sector in Sri Lanka: Testing of two models. Kelaniya Journal of Human Resource Management, 8(1).
Didier, B. & George, W. (2020). The nine elements of digital transformation. https://sloanreview.mit.edu/article/the-new-elements-of-digital-transformation
Dieffenbacher, S. (2022). What is digital maturity, how to measure, tools & models? https://digitalleadership.com/blog/digital-maturity/.
European Commission (2020). The digital competence framework for citizens why, what, for whom. https://ec.europa.eu/jrc/sites/default/files/DIGCOMP FINAL%20UPDATED%2002 06-2016.pdf
Foy, T., Dwyer, R. J., Nafarrete, R., Hammoud, M. S. S., & Rockett, P. (2019). Managing job performance, social support and work-life conflict to reduce workplace stress. International Journal of Productivity and Performance Management, 68(6), 1018-1041.
Ghayth, A. J. & A. S. Mundher, A. S. (2020). Assessment of digital competence of employees and teaching staff at the Technical College of Management, Kufa. International Journal of Innovation, Creativity and Change, 12(12).
Gunsberg, D., Callow, B., Ryan, B., Suthers, J., Baker, P. A. & Richardson, J. (2018). Applying an organisational agility maturity model. Journal of Organizational Change Management, 31(6), 1315–1343. https://doi.org/10.1108/JOCM-10-2017-0398
Hesketh, B. & Neal, A. (1999). Technology and Performance. In Ligen D. R. & Pulakos, E. D. (Eds.), The changing nature of performance: Implications for staffing, motivation, and development. Jossey-Bass.
Ilomäki, L., Paavola, S., Lakkala, M. & Kantosalo, A. (2016). Digital competence: An emergent boundary concept for policy and educational research. Education and Information Technologies, 21(3), 655–679. https://doi.org/10.1007/s10639-014-9346-4.
Johnson, K. (2021). What is Digital Technology? 25 Best Examples. https://honestproscons.com/what-is-digital-technology-25-best-examples
Jundt, D. K., Shoss, M. K., & Huang, J. L. (2015). Individual adaptive performance in organizations: A review. Journal of Organisation Behaviour, 36, 53–71.
Khin, S. & Ho, T. (2018). Digital technology, digital capability and organizational performance: A mediating role of digital innovation. International Journal of Innovation Science. https://doi.org/10.1108/IJIS-08-2018-0083
Koopmans, L., Bernaards, C. M. & Hildebrandt, V. H. Vet, H. C. W., Beek, A. J. (2013). Measuring Individual Work Performance - Identifying and Selecting Indicators. Journal of Prevention, Assessment & Rehabilitation, 45(3). https://doi.org/10.3233/WOR-131659
Kutnjak, A., Pihiri, I. & Furjan, M. T. (2019). Digital transformation case studies across industries: Literature review. Electronics and Microelectronics, 1293-1298.
Kyoung-Ah N. & Sunyoung, P. (2019). Factors influencing job performance: organizational learning culture, cultural intelligence, and transformational leadership. Performance Improvement Quarterly. https://doi.org/10.1002/piq.21292
Leonard, K. (2019). Importance of employee performance in business organizations. https://smallbusiness.chron.com/importance-employee-performance-business-organizations-967.html
Li, F., Nucciarelli, A., Roden, S. & Graham, G. (2016). How smart cities transform operations models: A new research agenda for operations management in the digital economy. Production Planning & Control, 27(6), 514-528.
M. Rachinger, M., Rauter, R., Müller, C. Vorraber, W. & Schirgi, E. (2019). Digitalization and its influence on business model innovation. Journal of Manufacturing Technology Management, 30(8), 1143-1160. https://doi.org/10.1108/JMTM-01-2018-0020
Marlow, K. K., Calarco, H. N., Frame, M. C., & Hein, M. B. (2015). Building a better adaptive performance measure: Factor analysis and scale validation. 11th Annual River Cities Industrial/Organizational Psychology Conference, Chattanooga.
Marsh, E. (2018). Understanding the effect of digital literacy on employees’ digital workplace continuance intentions and individual performance. International Journal of Digital Literacy and Digital Competence, 9(2), 15-33.
Mazzone, D. M. (2014). Digital or death: Digital transformation - the only choice for business to survive smash and conquer. https://www.amazon.com/Digital-Death-Transformation-Business-Survive/dp/0993957307
Mergela, I., Edelmann, N. & Haug, N. (2020). Defining digital transformation: Results from expert interviews. Government Information Quarterly. https://doi.org/10.1016/j.giq.2019.06.002
Misauer, L. (2019). Digital transformation success depends on digital agility. https://www.striata.com/posts/digital-agility-in-digital-transformation
Morakanyane, R., O’Reilly, P. & McAvoy, J. (2020). Determining digital transformation success factors. 53rd Hawaii International Conference on System Sciences.
Mrugalska, B. & Ahmed, J. (2021). Organizational agility in industry 4.0: A systematic literature review. Sustainability, 13. https://doi.org/10.3390/su13158272
Nandini, W., Gustomo, A. & Sushandoyo, D. (2022). The antecedents and consequences of individual adaptive performance: A systematic literature study. Jurnal Ilmu Administrasi dan Organisasi, 29(2). https://doi.org/10.20476/jbb.v29i2.1271
Nini, M. (2019). Job performance: Why task and contextual performance matter from an evidence-based management perspective. https://www.ckju.net/en/dossier/job-performance-evidence-based-management-perspective-why-task-and-contextual-performance-matters/1258
Organisation for Economic Cooperation and Development (2019). Going digital: Shaping policies, improving lives. OECD Publishing. https://doi.org/10.1787/9789264312012-en
Periyasamy, R. (2022). Five key metrics to measure your digital transformation progress. https://www.apty.io/blog/digital-transformation-progress
Polska, C. (2018). Digital excellence model. https://cdn2.hubspot.net/hubfs/4295993/PL_Digital%20Excellence/DEA/Digital%20Excellence%20MODEL_EN.pdf?t=1540597166140
Pradhan, R. K. & Jena L. K. (2016). Employee performance at workplace: Conceptual model and empirical validation. Business Perspectives and Research, 5(1), 1-17, https://doi.org/10.1177/2278533716671630
Rabab, M. M. & Gilbert, K. (2020). Digital innovation and connections. Research on Innovative Digital Practices. https://doi.org/10.4018/978-1-5225-9438-3.ch009
Rossmann, A. (2018). Digital maturity: conceptualization and measurement model, 39th International Conference on Information Systems: San Francisco, California, USA.
Rotundo, M. & Sackett, P. R. (2002). The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy capturing approach. Journal of Applied Psychology, 87(1), 66-80.
Schallmo, D. R. A. & Williams, C. A. (2018). Digital transformation now! Guiding the Successful digitalization of your business model. Springer. https://doi.org/10.1007/978-3-319-72844-5
Sheffield, L. (202). What is organizational agility and why is it necessary for success? https://www.guidespark.com/blog/organizational-agility-for-business-success
Sohee, P. & Sunyoung, P. (2019). Employee adaptive performance and its antecedents: Review and synthesis. Human Resource Development Review, 18(3), 294–324. https://doi.org/10.1177/1534484319836315
Sweet, K. M.; Witt, L. A. & Shoss, M. K. (2015). The interactive effect of leader-member exchange and perceived organizational support on employee adaptive performance. Journal of Organisational Psychology, 15, 49–62.
Tilson, D., Lyytinen, K. & Sørenson, C. (2010). Desperately seeking the infrastructure in IS research: Conceptualization of digital convergence. Organization Science 20(2), 441-460.
Tratkowska, K. (2019). Digital transformation: Theoretical backgrounds of digital change. Management Sciences, 24(4). https://doi.org/10.15611/ms.2019.4.05
Westerman, G., Calméjane, C., Bonnet, D. Ferraris, P. & McAfee, A. (2021). Digital transformation: A road-map for billion-dollar organizations. Capgemini Consulting & MIT Sloan Management.
Yoonhee, P., Doo, H. L., Woocheol, K. & Hana, K. (2020). Organizational support and adaptive performance: The revolving structural relationships between job crafting, work engagement, and adaptive performance. Sustainability, 12. https://doi.org/10.3390/su12124872
Published
2024-01-18
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JIMOH, T. A., & ADENEKAN, T. E. (2024). Exploring the Dynamics of Digital Transformation Capabilities and Adaptive Performance of Administrative Staff in Public Tertiary Institutions, South-West Nigeria. European Journal of Science, Innovation and Technology, 4(1), 1-14. Retrieved from https://ejsit-journal.com/index.php/ejsit/article/view/356
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Copyright (c) 2024 Tajudeen Adisa JIMOH, Tolulope Elizabeth ADENEKAN
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