Information Literacy Skills of Librarians and Library Service Quality in Private Basic Education Institutions: The Mediating Role of Electronic Information Environment
Keywords:
library information science, information literacy skills, library service quality, electronic information environment, mediation analysis, Philippines
Abstract
The study aimed to determine if the electronic information environment significantly mediates the relationship between the information literacy skills of librarians and library service quality in private basic education institutions in Davao City. This study utilized a non-experimental quantitative design, employing the descriptive-correlation method and mediation. An adapted survey questionnaire, validated by experts and pilot-tested, was used for data collection. A total of 329 teaching and non-teaching personnel were selected through stratified sampling. The statistical techniques employed to analyze and interpret the data included mean, product-moment correlation, and path analysis. The study's findings indicated a very high level of information literacy skills, library service quality, and electronic information environment. Furthermore, the results revealed a significant relationship among the three variables. It was established that the electronic information environment partially mediates the relationship between information literacy skills and library service quality.
References
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Mahmood, K., (PhD.), Ur Rehman, S., (PhD), & Ashiq, M. (2020). Measuring Library Service Quality of the College Libraries in Pakistan: An Analysis of the LibQUAL Comments. Library Philosophy and Practice, 1-24. https://www.proquest.com/scholarly-journals/measuring-library-service-quality-college/docview/2462685902/se-2
Mutisya, F. K., & Onyancha, O. B. (2020). Users’ perceived level of service at the African Union Court on Human and Peoples’ Rights library in Arusha, Tanzania. Library Management, 41(6/7), 531–543. https://doi.org/10.1108/lm-02-2020-0026
Nyakweba, I., Bukirwa, J. M., & Magara, E. (2022). Measures to improve information services provision in selected Public. Library Philosophy and Practice, 1-16. https://www.proquest.com/scholarly-journals/measures-improve-information-services-provision/docview/2645223946/se-2
Partap, B. (2019, May 1). A review of service quality assessment of library and information centres. Library Philosophy and Practice, NA. https://link.gale.com/apps/doc/A622150212/AONE?u=mindanao&sid=googleScholar&xid=46ffaef7
Sajna, K. P., & Mohamed, H. K. (2018). Service Quality of Libraries of Indian Council of Agricultural Research Institutes of Kerala, India. DESIDOC Journal of Library & Information Technology, 38(3), 156-161. https://www.proquest.com/scholarly-journals/service-quality-libraries-indian-council/docview/2067143118/se-2
Salauddin, N., & Kumar, J. (2020). User's Assessment on the Library Service Quality in Tagore Library, University of Lucknow, Lucknow: A study. Library Philosophy and Practice, 1-11. https://www.proquest.com/scholarly-journals/users-assessment-on-library-service-quality/docview/2446728609/se-2
Sousa, V. D., Driessnack, M., & Mendes, I. A. C. (2007). An overview of research designs relevant to nursing: Part 1: quantitative research designs. Revista Latino-americana De Enfermagem, 15(3), 502–507. https://doi.org/10.1590/s0104-11692007000300022
Swapna, G., & Biradar, B.S. (2017). Information literacy model for higher education institution in India. International Journal of Digital Library Services, IJODLS, 31(3). http://www.ijodls.in
Urquhart, C., & Turner, J. (2016, April 11). Reflections on the value and impact of library and information services. Performance Measurement and Metrics, 17(1), 5-28. http://dx.doi.org/10.1108/PMM-01-2016-0001
Varghese, U. J., & Thirunavukkarasu, A. (2020). A Comparative Study of Service Quality and User Assessment among the Autonomous Colleges of Thrissur District Using LibQUAL ® Tool. Library Philosophy and Practice, 1-22. https://www.proquest.com/scholarly-journals/comparative-study-service-quality-user-assessment/docview/2446728526/se-2
Yahaya, A. I. (2018). Influence of Computer Self-Efficacy and Information Literacy Skills on Use of Electronic Resources by Undergraduates in Kwara State (Order No. 10817404). https://www.proquest.com/dissertations-theses/influence-computer-self-efficacy-information/docview/2054419071/se-2
Zhang, Y., Bi, R., & Xiao, M. (2017). Studying on Enhancing Readers’ Satisfaction Model of Electronic Service Quality in Library based on LiBQUAL+ and KANO. Procedia Engineering, 174, 260–266. https://doi.org/10.1016/j.proeng.2017.01.132
Adeleke, D. S., & Emeahara, E. N. (2016). Relationship between information literacy and use of electronic information resources by postgraduate students of the University of Ibadan. Library Philosophy and Practice, 1, 1-16. https://search.proquest.com/docview/1795686242?accountid=31259
Agboola, I. O., Bamigboye, O. B., & Owolabi, R. O. (2019). Postgraduate students' satisfaction with library services at the Federal University of Agriculture, Abeokuta, Nigeria. Library Philosophy and Practice, 1, 1-18. https://search.proquest.com/docview/2236688945?accountid=31259
Akpovire, E., Olawoyin, O. R., Adebayo, O., & Esse, U. C. (2019). Role of information literacy skills on use of information resources by medical students in Lagos state. Library Philosophy and Practice, 1-18. https://search.proquest.com/docview/2173553298?accountid=31259
Ani, O. E. (2013). Accessibility and utilization of electronic information resources for research and its effect on productivity of academic staff in selected Nigerian universities between 2005 and 2012. http://uir.unisa.ac.za/bitstream/handle/10500/13057/thesis_.pdf?sequence=1
Association of Research Libraries (2003). Ohio College/University. http://www.libqual.org/documents/admin/ohiolink_collegeuniversity.pdf
Baada, F. N., Baayel, P., Bekoe, S., & Banbil, S. (2019). Users' perception of the quality of public library services in the greater Accra region of Ghana: An application of the LibQUAL+ model. Library Philosophy and Practice, 1-33. https://search.proquest.com/docview/2281930189?accountid=31259
Cristobal, A. (2018). Expectations on Library Services, Library Quality (LibQual) Dimension and Library Customer Satisfaction: Relationship to Customer Loyalty. DigitalCommons@University of Nebraska – Lincoln. https://digitalcommons.unl.edu/libphilprac/1706
Choudhury, S., Kyrillidou, M., Heath, F., Cook, C., Koeper, B., & Decker, R. (2008). LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials). Performance Measurement and Metrics, 9(3), 216-222. http://doi.org/10.1108/14678040810928435
Durodolu, O. O. (2017). The Perception of Information Literacy Skill among the Librarians: A Survey of University of Lagos Library. ResearchGate. https://www.researchgate.net/publication/323322766_The_Perception_of_Information_Literacy_Skill_among_the_Librarians_A_Survey_of_University_of_Lagos_Library
Esse, U. C. (2014). Effects of library instruction on satisfaction with the use of library and its services: a study of undergraduate students in five universities in the southern part of Nigeria. European Scientific Journal. 10. 1857-7881. http://eprints.covenantuniversity.edu.ng/7006/1/3368_9903_1_PB_Esse.pdf
Frey, B. B. (2018). The SAGE Encyclopedia of Educational Research, Measurement, and Evaluation. SAGE Publications, Inc. eBooks. https://doi.org/10.4135/9781506326139
Gündüzalp, S. (2021). 21st Century Skills for Sustainable Education: Prediction Level of Teachers’ Information Literacy Skills on Their Digital Literacy Skills. Discourse and Communication for Sustainable Education, 12(1), 85–101. https://doi.org/10.2478/dcse-2021-0007
Hossain, M. J. (2016). Determining the key dimensions for evaluating service quality and satisfaction in academic libraries. International Information & Library Review, 48(3), 176–189. https://doi.org/10.1080/10572317.2016.1205350
Israel, O., & Nsibirwa, Z. (2018). Information Literacy Skills in using Electronic Information Resources. Library Philosophy and Practice, 1. https://www.proquest.com/scholarly-journals/information-literacy-skills-using-electronic/docview/2165580640/se-2
Jackson, B. (2017). The Representation of Library Value in Extra-Institutional Evaluations of University Quality. The Canadian Journal of Higher Education, 47(1), 80-96. https://www.proquest.com/scholarly-journals/representation-library-value-extra-institutional/docview/1927180129/se-2
Jamali, R., & Tooranloo, H. S. (2009). Prioritizing academic library service quality indicators using fuzzy approach. Library Management, 30(4/5), 319–333. https://doi.org/10.1108/01435120910957977
Kale, A. S. (2014). Transfer of information literacy skills to pre-service teachers: an empirical study. Information Studies, 20(4), 205-214. https://www.proquest.com/scholarly-journals/transfer-information-literacy-skills-pre-service/docview/1624953326/se-2
Kurbanoglu, S. S., Akkoyunlu, B., & Umay, A. (2006). Developing the information literacy self-efficacy scale. Journal of Documentation, 62(6), 730-743. https://doi.org/10.1108/00220410610714949
Kumar, A., & Mahajan, P. (2019). Evaluating library service quality of University of Kashmir: a LibQUAL+ survey. Performance Measurement and Metrics, 20(1), 60–71. https://doi.org/10.1108/pmm-09-2018-0024
Leeder, C. A. (2014). Scaffolding Students' Information Literacy Skills with an Online Credibility Evaluation Learning Tool (Order No. 3672736). https://www.proquest.com/dissertations-theses/scaffolding-students-information-literacy-skills/docview/1651954215/se-2
Mahmood, K., (PhD.), Ur Rehman, S., (PhD), & Ashiq, M. (2020). Measuring Library Service Quality of the College Libraries in Pakistan: An Analysis of the LibQUAL Comments. Library Philosophy and Practice, 1-24. https://www.proquest.com/scholarly-journals/measuring-library-service-quality-college/docview/2462685902/se-2
Mutisya, F. K., & Onyancha, O. B. (2020). Users’ perceived level of service at the African Union Court on Human and Peoples’ Rights library in Arusha, Tanzania. Library Management, 41(6/7), 531–543. https://doi.org/10.1108/lm-02-2020-0026
Nyakweba, I., Bukirwa, J. M., & Magara, E. (2022). Measures to improve information services provision in selected Public. Library Philosophy and Practice, 1-16. https://www.proquest.com/scholarly-journals/measures-improve-information-services-provision/docview/2645223946/se-2
Partap, B. (2019, May 1). A review of service quality assessment of library and information centres. Library Philosophy and Practice, NA. https://link.gale.com/apps/doc/A622150212/AONE?u=mindanao&sid=googleScholar&xid=46ffaef7
Sajna, K. P., & Mohamed, H. K. (2018). Service Quality of Libraries of Indian Council of Agricultural Research Institutes of Kerala, India. DESIDOC Journal of Library & Information Technology, 38(3), 156-161. https://www.proquest.com/scholarly-journals/service-quality-libraries-indian-council/docview/2067143118/se-2
Salauddin, N., & Kumar, J. (2020). User's Assessment on the Library Service Quality in Tagore Library, University of Lucknow, Lucknow: A study. Library Philosophy and Practice, 1-11. https://www.proquest.com/scholarly-journals/users-assessment-on-library-service-quality/docview/2446728609/se-2
Sousa, V. D., Driessnack, M., & Mendes, I. A. C. (2007). An overview of research designs relevant to nursing: Part 1: quantitative research designs. Revista Latino-americana De Enfermagem, 15(3), 502–507. https://doi.org/10.1590/s0104-11692007000300022
Swapna, G., & Biradar, B.S. (2017). Information literacy model for higher education institution in India. International Journal of Digital Library Services, IJODLS, 31(3). http://www.ijodls.in
Urquhart, C., & Turner, J. (2016, April 11). Reflections on the value and impact of library and information services. Performance Measurement and Metrics, 17(1), 5-28. http://dx.doi.org/10.1108/PMM-01-2016-0001
Varghese, U. J., & Thirunavukkarasu, A. (2020). A Comparative Study of Service Quality and User Assessment among the Autonomous Colleges of Thrissur District Using LibQUAL ® Tool. Library Philosophy and Practice, 1-22. https://www.proquest.com/scholarly-journals/comparative-study-service-quality-user-assessment/docview/2446728526/se-2
Yahaya, A. I. (2018). Influence of Computer Self-Efficacy and Information Literacy Skills on Use of Electronic Resources by Undergraduates in Kwara State (Order No. 10817404). https://www.proquest.com/dissertations-theses/influence-computer-self-efficacy-information/docview/2054419071/se-2
Zhang, Y., Bi, R., & Xiao, M. (2017). Studying on Enhancing Readers’ Satisfaction Model of Electronic Service Quality in Library based on LiBQUAL+ and KANO. Procedia Engineering, 174, 260–266. https://doi.org/10.1016/j.proeng.2017.01.132
Published
2023-11-17
How to Cite
Perales, R. M. B., & Dequito, E. R. (2023). Information Literacy Skills of Librarians and Library Service Quality in Private Basic Education Institutions: The Mediating Role of Electronic Information Environment. European Journal of Science, Innovation and Technology, 3(5), 223-241. Retrieved from https://ejsit-journal.com/index.php/ejsit/article/view/301
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Copyright (c) 2023 Rosa Mae B. Perales, Estela R. Dequito
This work is licensed under a Creative Commons Attribution 4.0 International License.
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