The Influence of Organizational Culture, Situational Leadership Style on Employee Performance with Job Satisfaction as a Mediating Effect at Tax Service Office Jakarta
Keywords:
Organizational Culture, Situational Leadership Style, Job Satisfaction, Employee Performance
Abstract
The purpose of this study was to determine and analyze the direct influence of organizational culture and situational leadership style on job satisfaction and employee performance as well as to analyze the indirect effect through employee job satisfaction. This research uses a quantitative approach with a survey using a questionnaire or research instrument. Path analysis is used to analyze the data. The population of this study amounted to 95 without involving the leadership. The sampling technique uses saturation or census techniques because the number of respondents is below 100 respondents. The results of the study show that organizational culture is able to increase job satisfaction and employee performance. Likewise, situational leadership style can increase job satisfaction and employee performance. In addition, the research results show that job satisfaction can improve employee performance. In this study job satisfaction is able to mediate the influence of organizational culture and leadership style in improving employee performance. The findings of this study are that job satisfaction becomes an important aspect when organizational culture and situational leadership styles improve employee performance.
References
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Doughty, J., May, B., Butell, S., & Tong, V. (2002). Work environment: A profile of the social climate of nursing faculty in an academic setting. Nursing Educ. Perspectives, 23(4), 191−196.
Gazi, M. A. I., Islam, M. A., Shaturaev, J., & Dhar, B. K. (2022). Effects of Job Satisfaction on Job Performance of Sugar Industrial Workers: Empirical Evidence from Bangladesh. Sustainability (Switzerland), 14(21), 1–24. https://doi.org/https://doi.org/10.3390/ su142114156 Academic
Hajiali, I., Fara Kessi, A. M., Budiandriani, B., Prihatin, E., Sufri, M. M., & Sudirman, A. (2022). Determination of Work Motivation, Leadership Style, Employee Competence on Job Satisfaction and Employee Performance. Golden Ratio of Human Resource Management, 2(1), 57–69. https://doi.org/10.52970/grhrm.v2i1.160
Hersey, P., & Blanchard, K. H. (1977). Management of organizational behavior: utilizing human resources (3d ed.). Englewood Cliffs, N.J., Prentice-Hall.
Huzain, S. (2015). Peran Pimpinan Dalam Meningkatkan Produktivitas Kerja Karyawan Pada Pt . Graha Mandala Sakti. EJournal Ilmu Pemerintahan, 3(1), 479–493.
Imran, M., & Jingzu, G. (2022). Green Organizational Culture, Organizational Performance, Green Innovation, Environmental Performance: A Mediation-Moderation Model. Journal of Asia Pacific Business, 23(2), 161 182. https://doi.org/10.1080/10599231.2022.2072493
Inuwa, M. (2017). Role of Job Equity on Employee Performance. International Journal of Managerial Studies and Research, 3(1). https://www.researchgate.net/publication/321966687%0AROLE
Ipinazar, A., Zarrabeitia, E., Belver, R. M. R., & Martinez-De-alegría, I. (2021). Organizational culture transformation model: Towards a high performance organization. Journal of Industrial Engineering and Management, 14(1), 25–44. https://doi.org/10.3926/jiem.3288
Irwan, A., Mahfudnurnajamuddin, M., Nujum, S., & Mangkona, S. (2020). The Effect of Leadership Style, Work Motivation and Organizational Culture on Employee Performance Mediated by Job Satisfaction. International Journal of Multicultural and Multireligious Understanding, 7(8), 642. https://doi.org/10.18415/ijmmu.v7i8.2007
Jamali, A. R., Bhutto, A., Khaskhely, M., & Sethar, W. (2022). Impact of leadership styles on faculty performance: Moderating role of organizational culture in higher education. Management Science Letters, 12(1), 1–20. https://doi.org/10.5267/j.msl.2021.8.005
Khoshnaw, S., & Alavi, H. (2020). Examining the Interrelation Between Job Autonomy and Job Performance: A Critical Literature Review. Multidisciplinary Aspects of Production Engineering, 3(1), 606–616. https://doi.org/10.2478/mape-2020-0051
Kim Phuong, T. T. (2021). Proposing a Theoretical Model to Determine Factors Affecting on Job Satisfaction, Job Performance and Employees Loyalty For Technology Information (IT) Workers. International Journal for Applied Information Management, 1(4), 201–209. https://doi.org/10.47738/ijaim.v1i4.21
Kirkman, B. L. (2019). The Impact Of Cultural Values On Job Satisfaction And Organizational Commitment In Self-Managing Work Teams: The Mediating Role Of Employee Resistance. In Press - Academy of Management Journal, 1–35.
Liu, G., Tsui, E., & Kianto, A. (2021). Knowledge-friendly organisational culture and performance: A meta-analysis. Journal of Business Research, 134(May), 738–753. https://doi.org/10.1016/j.jbusres.2021.05.048
Lund, D. B. (2003). Organizational culture and job satisfaction. Journal of Business and Industrial Marketing, 18(2–3), 219–236. https://doi.org/10.1108/0885862031047313
Malkanthi, & Ali, H. (2018). Impact of job design on employees’ performance in people’s banks of ampara district. 5th Annual International Research Conference, 2017(December 2017), 269 274. https://www.researchgate.net/publication/282647035%0ATeam
Mohsen, A., Neyazi, N., & Ebtekar, S. (2020). The Impact of Organizational Culture on Employees Performance: an Overview. International Journal of Management (IJM), 11(8), 879–888. https://doi.org/10.34218/IJM.11.8.2020.079
Mustofa, A., & Muafi, M. (2021). The influence of situational leadership on employee performance mediated by job satisfaction and Islamic organizational citizenship behavior. International Journal of Research in Business and Social Science, 10(1), 95–106. https://doi.org/10.20525/ijrbs.v10i1.1019
Pathiranage, Y. L., Jayatilake, L., & Abeysekera, R. (2020). A Literature Review on Organizational Culture towards Corporate Performance Work-Life Balance View project Traffic Incident Analysis View project. Journal of Management Accounting and Economics, October, 522 544. https://www.researchgate.net/publication/344667769%0AA
Pearson, A. H. (2022). Situational Leadership Theory: Do Followers Have a Preference? (Doctoral dissertation, Middle Tennessee State University).
Pulkkinen, L., Ohranen, M., & Tolvanen, A. (1999). Personality antecedents of career orientation and stability among women compared to men. Journal of Vocational Behavior, 54(1), 37–58. https://doi.org/10.1006/jvbe.1998.1653
Sinha, N., & Dhall, N. (2020). Mediating effect of TQM on relationship between organisational culture and performance: evidence from Indian SMEs. Total Quality Management and Business Excellence, 31(15 16), 1841 1865. https://doi.org/10.1080/14783363.2018.1511372
Sonnentag, S., Volmer, J., & Spychala, A. (2008). Job performance. The SAGE Handbook of Organizational Behavior: Volume I Micro Approaches, January, 427 450. https://doi.org/10.4135/9781849200448.n24
Srisathan, W. A., Ketkaew, C., & Naruetharadhol, P. (2020). The intervention of organizational sustainability in the effect of organizational culture on open innovation performance: A case of thai and chinese SMEs. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1717408
Udovita, V. (2020). Conceptual Review on Impact of Leadership Style on Employee Performance. International Journal of Business and Management Invention (IJBMI), 9(September), 16–23. https://doi.org/10.35629/8028-0909011623
Wexley, K., & Yukl, G. (1984). Organizational Behavior and Personnel Psychology. Homewood, IL: Richard D. Irwin.
Wicker, D. (2011). Job Satisfaction: fact or fiction. United States of America.
Zarantonello, L., Schiff, S., Amodio, P., & Bisiacchi, P. (2020). The effect of age, educational level, gender and cognitive reserve on visuospatial working memory performance across adult life span. Aging, Neuropsychology, and Cognition, 27(2), 302–319. https://doi.org/10.1080/13825585.2019.1608900
Adamska-Chudzińska, M. (2020). Employee retention management in the context of situational leadership. Nierówności Społeczne a Wzrost Gospodarczy, 62(2), 214–227. https://doi.org/10.15584/nsawg.2020.2.14
Agarwal, S. (2020). Leadership Style and Performance of Employees. International Research Journal of Business Studies, 13(1), 1–14. https://doi.org/10.21632/irjbs.13.1.1-14
Alabduljader, S. A. A. (2022). Situational Leadership Role in Enhancing Organizational Performance during Covid 19 Pandemic among a Sample of Kuwaiti SMEs. WSEAS Transactions on Business and Economics, 19, 1706 1715. https://doi.org/10.37394/23207.2022.19.154
AlShehhi, N., AlZaabi, F., Alnahhal, M., Sakhrieh, A., & Tabash, M. I. (2021). The effect of organizational culture on the performance of UAE organizations. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1980934
Ambrose, S., Huston, T., & Norman, M. (2005). A Qualitative Method for Assessing Faculty Satisfaction. Research in Higher Education, 46, 803 830. https://doi.org/10.1007/s11162-004-6226-6.
Aripin, A. (2013). Implications of Organizational Culture and Leadership Styles The Effects on Job Satisfaction and Organizational Performance Of Police Sector In Bandung, Cimahi, Garut- West Java. IOSR Journal of Business and Management, 7(5), 44–49. https://doi.org/10.9790/487x-0754449
Baig, S. A., Iqbal, S., Abrar, M., Baig, I. A., Amjad, F., Zia-ur-Rehman, M., & Awan, M. U. (2021). Impact of leadership styles on employees’ performance with moderating role of positive psychological capital. Total Quality Management and Business Excellence, 32(9–10), 1085–1105. https://doi.org/10.1080/14783363.2019.1665011
Belias, D., Rossidis, I., Papademetriou, C., & Mantas, C. (2022). Job Satisfaction as Affected by Types of Leadership: A Case Study of Greek Tourism Sector. Journal of Quality Assurance in Hospitality and Tourism, 23(2), 299 317. https://doi.org/10.1080/1528008X.2020.1867695
Castillo, J.X. & Cano, J. (2004) Factors Explaining Job Satisfaction among Faculty. Journal of Agricultural Education, 45, 65-74. http://dx.doi.org/10.5032/jae.2004.03065
Dastane, O. (2020). Impact of Leadership Styles on Employee Performance: a Moderating Role of Gender. Australian Journal of Business and Management Research, 5(12), 27–52. https://doi.org/10.52283/nswrca.ajbmr.20210512a03
Denison, N. & Kotrba. (2012). Diagnosing Organizational Culture: A Conceptual and Empirical Review of Culture Effectiveness Survey. European Journal of Work and Organizational Psychology. iFirst article, 1-17.
Dimitrios, B., & Athanasios, K. (2014). Organizational culture and job satisfaction: A Review. International Review of Management and Marketing, 4(2), 132–149. www.econjournals.com
Drucker, P. F. (2015). Praise for Peter Drucker’s Five Most Important Questions (Peter Economyk by Wiley (ed.); 2015th ed.). JohnWiley & Sons, Inc., Hoboken, New Jersey. Silver Sparkle © iStock.com/Nastco
Doughty, J., May, B., Butell, S., & Tong, V. (2002). Work environment: A profile of the social climate of nursing faculty in an academic setting. Nursing Educ. Perspectives, 23(4), 191−196.
Gazi, M. A. I., Islam, M. A., Shaturaev, J., & Dhar, B. K. (2022). Effects of Job Satisfaction on Job Performance of Sugar Industrial Workers: Empirical Evidence from Bangladesh. Sustainability (Switzerland), 14(21), 1–24. https://doi.org/https://doi.org/10.3390/ su142114156 Academic
Hajiali, I., Fara Kessi, A. M., Budiandriani, B., Prihatin, E., Sufri, M. M., & Sudirman, A. (2022). Determination of Work Motivation, Leadership Style, Employee Competence on Job Satisfaction and Employee Performance. Golden Ratio of Human Resource Management, 2(1), 57–69. https://doi.org/10.52970/grhrm.v2i1.160
Hersey, P., & Blanchard, K. H. (1977). Management of organizational behavior: utilizing human resources (3d ed.). Englewood Cliffs, N.J., Prentice-Hall.
Huzain, S. (2015). Peran Pimpinan Dalam Meningkatkan Produktivitas Kerja Karyawan Pada Pt . Graha Mandala Sakti. EJournal Ilmu Pemerintahan, 3(1), 479–493.
Imran, M., & Jingzu, G. (2022). Green Organizational Culture, Organizational Performance, Green Innovation, Environmental Performance: A Mediation-Moderation Model. Journal of Asia Pacific Business, 23(2), 161 182. https://doi.org/10.1080/10599231.2022.2072493
Inuwa, M. (2017). Role of Job Equity on Employee Performance. International Journal of Managerial Studies and Research, 3(1). https://www.researchgate.net/publication/321966687%0AROLE
Ipinazar, A., Zarrabeitia, E., Belver, R. M. R., & Martinez-De-alegría, I. (2021). Organizational culture transformation model: Towards a high performance organization. Journal of Industrial Engineering and Management, 14(1), 25–44. https://doi.org/10.3926/jiem.3288
Irwan, A., Mahfudnurnajamuddin, M., Nujum, S., & Mangkona, S. (2020). The Effect of Leadership Style, Work Motivation and Organizational Culture on Employee Performance Mediated by Job Satisfaction. International Journal of Multicultural and Multireligious Understanding, 7(8), 642. https://doi.org/10.18415/ijmmu.v7i8.2007
Jamali, A. R., Bhutto, A., Khaskhely, M., & Sethar, W. (2022). Impact of leadership styles on faculty performance: Moderating role of organizational culture in higher education. Management Science Letters, 12(1), 1–20. https://doi.org/10.5267/j.msl.2021.8.005
Khoshnaw, S., & Alavi, H. (2020). Examining the Interrelation Between Job Autonomy and Job Performance: A Critical Literature Review. Multidisciplinary Aspects of Production Engineering, 3(1), 606–616. https://doi.org/10.2478/mape-2020-0051
Kim Phuong, T. T. (2021). Proposing a Theoretical Model to Determine Factors Affecting on Job Satisfaction, Job Performance and Employees Loyalty For Technology Information (IT) Workers. International Journal for Applied Information Management, 1(4), 201–209. https://doi.org/10.47738/ijaim.v1i4.21
Kirkman, B. L. (2019). The Impact Of Cultural Values On Job Satisfaction And Organizational Commitment In Self-Managing Work Teams: The Mediating Role Of Employee Resistance. In Press - Academy of Management Journal, 1–35.
Liu, G., Tsui, E., & Kianto, A. (2021). Knowledge-friendly organisational culture and performance: A meta-analysis. Journal of Business Research, 134(May), 738–753. https://doi.org/10.1016/j.jbusres.2021.05.048
Lund, D. B. (2003). Organizational culture and job satisfaction. Journal of Business and Industrial Marketing, 18(2–3), 219–236. https://doi.org/10.1108/0885862031047313
Malkanthi, & Ali, H. (2018). Impact of job design on employees’ performance in people’s banks of ampara district. 5th Annual International Research Conference, 2017(December 2017), 269 274. https://www.researchgate.net/publication/282647035%0ATeam
Mohsen, A., Neyazi, N., & Ebtekar, S. (2020). The Impact of Organizational Culture on Employees Performance: an Overview. International Journal of Management (IJM), 11(8), 879–888. https://doi.org/10.34218/IJM.11.8.2020.079
Mustofa, A., & Muafi, M. (2021). The influence of situational leadership on employee performance mediated by job satisfaction and Islamic organizational citizenship behavior. International Journal of Research in Business and Social Science, 10(1), 95–106. https://doi.org/10.20525/ijrbs.v10i1.1019
Pathiranage, Y. L., Jayatilake, L., & Abeysekera, R. (2020). A Literature Review on Organizational Culture towards Corporate Performance Work-Life Balance View project Traffic Incident Analysis View project. Journal of Management Accounting and Economics, October, 522 544. https://www.researchgate.net/publication/344667769%0AA
Pearson, A. H. (2022). Situational Leadership Theory: Do Followers Have a Preference? (Doctoral dissertation, Middle Tennessee State University).
Pulkkinen, L., Ohranen, M., & Tolvanen, A. (1999). Personality antecedents of career orientation and stability among women compared to men. Journal of Vocational Behavior, 54(1), 37–58. https://doi.org/10.1006/jvbe.1998.1653
Sinha, N., & Dhall, N. (2020). Mediating effect of TQM on relationship between organisational culture and performance: evidence from Indian SMEs. Total Quality Management and Business Excellence, 31(15 16), 1841 1865. https://doi.org/10.1080/14783363.2018.1511372
Sonnentag, S., Volmer, J., & Spychala, A. (2008). Job performance. The SAGE Handbook of Organizational Behavior: Volume I Micro Approaches, January, 427 450. https://doi.org/10.4135/9781849200448.n24
Srisathan, W. A., Ketkaew, C., & Naruetharadhol, P. (2020). The intervention of organizational sustainability in the effect of organizational culture on open innovation performance: A case of thai and chinese SMEs. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1717408
Udovita, V. (2020). Conceptual Review on Impact of Leadership Style on Employee Performance. International Journal of Business and Management Invention (IJBMI), 9(September), 16–23. https://doi.org/10.35629/8028-0909011623
Wexley, K., & Yukl, G. (1984). Organizational Behavior and Personnel Psychology. Homewood, IL: Richard D. Irwin.
Wicker, D. (2011). Job Satisfaction: fact or fiction. United States of America.
Zarantonello, L., Schiff, S., Amodio, P., & Bisiacchi, P. (2020). The effect of age, educational level, gender and cognitive reserve on visuospatial working memory performance across adult life span. Aging, Neuropsychology, and Cognition, 27(2), 302–319. https://doi.org/10.1080/13825585.2019.1608900
Published
2023-09-10
How to Cite
Iswardhana, M., Aripin, & Sudarmadji. (2023). The Influence of Organizational Culture, Situational Leadership Style on Employee Performance with Job Satisfaction as a Mediating Effect at Tax Service Office Jakarta. European Journal of Science, Innovation and Technology, 3(4), 257-269. Retrieved from https://ejsit-journal.com/index.php/ejsit/article/view/256
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