Total Quality Management and Supply Chain Integration on Firm Performance: A Study of Cosmetic Industry in Jakarta

Abstract

The main goal in this study is to investigate the impact of management dimensional total quality management leadership, training and customer focus, as well as the role of Supply Chain Integration mediator from TQM on firm performance. For reaching this objective, our research uses approach modeling SEM-PLS structural equation. Data is also used from five beauty industry companies in Jakarta represented by 200 respondents collected through questionnaire adapted to scale Likert five points. Research results show the positive and significant effect of TQM on firm performance. Likewise, the positive and significant effect is revealed between TQM and SCI and SCM on Firm Performance. This study will help researchers, practitioners, managers and makers policy in deciding on action about TQM practice, SCI in upgrade performance moving company in industry beauty in Jakarta.