Baskaran, Saravanakumar. “How Cloud Service Reliability Is Improved After Shifting from Reactive to Proactive Incident Management”. European Journal of Science, Innovation and Technology 5, no. 3 (June 18, 2025): 131-138. Accessed June 19, 2025. https://ejsit-journal.com/index.php/ejsit/article/view/671.